Shipping & Delivery

At Zilly & Co.™, we want receiving your jewellery to be just as enjoyable as choosing it.

We offer FREE delivery throughout New Zealand — with no minimum spend.

New Zealand Delivery

FREE SHIPPING ON ALL NEW ZEALAND ORDERS

There is no minimum order value required.

Once your order has been processed and dispatched, you'll receive confirmation so you know your jewellery is on its way.

Delivery times can vary depending on the destination, courier network and availability of individual items.

Please note that delivery estimates are provided as a guide and may occasionally be affected by circumstances outside our control.

Order Processing

We aim to have your order processed as quickly as possible.

Once your order has been confirmed, it may take a short period to prepare your jewellery for dispatch.

During particularly busy periods, promotions, public holidays or seasonal events, processing and delivery may take a little longer than usual.

Tracking Your Order

Where tracking is available, tracking information will be provided once your order has been dispatched.

Please allow a little time for tracking information to become active after receiving your dispatch notification.

Australia

We also welcome orders from customers in Australia.

Shipping costs and available delivery options for Australian orders will be displayed at checkout.

Delivery times may vary depending on the destination and fulfilment location.

Customers are responsible for any applicable duties, taxes or import charges that may be imposed by their local authorities.

Where We Ship From

Zilly & Co.™ is a New Zealand-owned business based in Gore, Southland.

To provide our customers with a wider selection of jewellery while keeping prices affordable, some products may be dispatched directly from our trusted fulfilment partners.

This means that individual items within an order may occasionally arrive separately or at different times.

Wherever your jewellery is dispatched from, your purchase remains an order with Zilly & Co.™, and we're here to help if you have any questions or concerns.

Incorrect Shipping Address

Please check your delivery address carefully before completing your order.

If you notice an error after placing your order, contact us as soon as possible at hello@zilly.co.nz.

We'll do our best to help, but once an order has entered the dispatch process, we may not be able to change or redirect the delivery address.

Zilly & Co.™ cannot accept responsibility for orders delivered to an incorrect address supplied by the customer.

Delayed or Missing Orders

If your order hasn't arrived within the expected delivery timeframe, please check your tracking information first.

If you're still concerned, contact us at hello@zilly.co.nz with your order number and we'll do our best to assist.

Please remember that occasional courier, customs, weather or network delays can occur and may be outside our control.

Damaged or Incorrect Orders

If your jewellery arrives damaged, faulty or you receive an incorrect item, please contact us as soon as reasonably possible.

Include your order number, a brief description of the issue and photographs where appropriate.

We'll work with you to put things right in accordance with our Returns & Refunds Policy and your rights under applicable New Zealand consumer law.

Questions About Your Delivery?

We're here to help.

If you have any questions about your Zilly & Co.™ order or delivery, please contact us at:

hello@zilly.co.nz

Please include your order number whenever possible so we can assist you quickly.

Zilly & Co.™

Elegant. Affordable. Beautifully You.